Delivery Information

Receive your purchase without leaving the comfort of your own home. Your order will be shipped directly to your door. For your protection, orders of $1,000 or more require a signature upon delivery, regardless of any signature waiver on file. We will attempt to deliver 3 business days in a row before returning the package.

DELIVERY TO YOUR DOOR

Shipping Conditions & Exclusions

We only process and ship orders on business days (Monday - Friday), excluding Japan federal holidays. Note: The estimated delivery date shown in Checkout takes into account weekends and federal holidays, if applicable.

Shipping options depend on your shipping address. We may require additonal time to deliver to APO/FPO/DPO addresses, Hawaii, Alaska, and U.S. territories.

Customized/Personalized Products: Please refer to the actual delivery date shown in Checkout, which includes the additional processing time needed for customization, personalization and ring sizing. RING SIZING: Rings ship in their standard size (7 for ladies and 10 for men) unless a specific size is selected. Please allow up to 6 additional business days for delivery of specified sizes (ex. 5, 8, 11, etc.).

Express Shipping is not available for rings that require sizing, and is also not available for orders to Alaska, Hawaii, APO/FPO, or P.O. boxes. APO/FPO address may require additional time for delivery. Express Shipping delivery is available in most areas. 

An Estimated Delivery Date will be provided at the time your order is placed. Estimated Delivery Date is the time to process and package the item, PLUS the time to ship to you, based on the shipping method selected at checkout.

Customers can obtain their tracking number via email once their item has been packaged and is ready for shipment.

Business days are Monday‐Friday, excluding Japan federal holidays.

WEATHER DELAYS: Severe weather conditions may delay or postpone our deliveries. zuuro.com will not hold liability or refund the shipping charge based on a weather delay.